Scorekeeper will vastly improve your supplier performance resulting in greater company ROI, higher customer satisfaction levels and greater efficiency and productivity throughout your buying, accounting, logistics and supply chain management teams.

Scorekeeper's easy-to-use user interface automates the survey process - on the fly - to those associates in logistics, product development, QC, purchasing, accounting, etc., who have touch points with the supplier in the supply chain - from source-to-settle, from loading dock - to shop floor - to accounting.

Scorekeeper enables you to quantify, qualify, measure, report and SCORE all of the following supply chain metrics with graphs, gages and trend lines to display improvement. Scorekeeper sends email alerts and scorecard results to stakeholders and suppliers when performance is trending down.

• Customer Service and CSI measurement
• Quality of delivered product
• Logistics and delivery performance
• Invoicing and billing accuracy
• Measures against KPI's
• Measures against SLA's
• Call Center and general supplier support
• Technical support
• Maintenance support
• QC performance
• Product guarantee compliance
• Contract compliance
• Pricing adherence to contract and PO's
• Direct and landed costs
• Volume discount compliance
• Best pricing
• Rebate compliance
• Margin adherence
• Out of stocks
• Efficiency of supplier operations
• Valued customer treatment (do they want our business)
• Sales accountability (do they do what they promised)
• Are all expectations met
• Suggestions for improvement
• etc.

Surveys - Qualitative and quantitative, customizable surveys are available online and via email. Admin.'s and stakeholders create them thru built-in templates. Survey questions can be weighted to reflect what is more important to the company. Surveys are automatically generated to go to and/or be available for each person in shipping, QC, product development, engineering, purchasing departments, etc., who have touch-points with the supplier. Data on KPI achievement, quality, DPM rate, lot acceptance rate, customer service, are gathered here and from the back-end data warehouse, custom or ERP systems. Surveys roll-up into Monthly, quarterly and annual supplier category reports and supplier scorecards. Weighting components in the surveys are determined by the sourcing group or other stakeholders. Scorekeeper's Supplier Recognition Program awards points to overachieving suppliers.

Supplier Reliability Reports - are db compilations of a supplier's reliability in specific quality, service, delivery and price areas. This report is a visual representation of data gleaned from surveys and ERP information and reflects over time how a supplier has scored on any measurable deliverable. This compilation rolls-up into the supplier's scorecard and can also be sent to the supplier to show deficiencies against KPI's and non-compliance to SLA's or contract requirements.

Scorecards - provide an accurate visual representation of a suppliers performance against standard andcompany specific KPI's. The Scorecard is the compilation of all performance data on the supplier and is viewable 24 x 7. Scorecards also show graphs and trend lines and can be used as actionable alerts for suppliers whose performance is deficient in any area. Scorecards can be used to show suppliers why they are in the "preferred", "standard", or "non-"preferred" supplier category, or why they earned bonus recognition points toward their Supplier Recognition Award.

The Performance Scorecard Is Used For Negotiations - or at any supplier meeting and represents a tangible, objective record of the suppliers ability to carry demand to completion through metrics in quality, price, delivery, etc.

Schedule a live demo!

If you are interested in viewing a full demo including the large assortment of Administrative Tools available, please contact us today or click here to schedule a live demo. You will be able to see the different types features available in the program.